Notice of Privacy

Information about GDPR. Our privacy notice.


What is the General Data Protection Regulation?

The General Data Protection Regulation (GDPR) enters into force on May 25, 2018 and aims to protect all European citizens. It replaces the Data Protection Act (1998) and applies to companies (regardless of company location) that process personal data about individuals in the EU.

What is considered “personal data”?

GDPR applies to any information related to an identified or identifiable natural person, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more specific factors of the physical physiological, genetic, mental, economic, cultural or social identity of that physical person. Read our Privacy Policy to learn more about how we approach data privacy.


MILES DE FLOR ® understands and respects the privacy rights of its customers. We want you to feel confident about using to order gifts, so we are committed to protecting the information we collect. Therefore, we operate our websites in compliance with GDPR and other applicable laws on data protection and data security. We have prepared a policy on how we collect, use, disclose, transfer and store your information.

What personal data do we collect?

We collect information to improve the shopping experience for all of our customers. Here are the types of information we collect: Personal Information You Give Us: We may collect personal information when you provide it to us, such as when you place an order through our website and / or register for an account with us. The types of information we may collect from you directly include your: Name Delivery address Email address Telephone number Date of birth Credit card or other payment information User-generated content, posts, and other content that you submit to the sites MILES DE FLOR ® Any other personal information that you voluntarily provide us Due to the nature of MILES DE FLOR ® when using our services, you also provide personal information belonging to another person. You should do this only with the permission of that person. You will need to tell you how we collect, use, disclose and retain your personal information in accordance with our privacy policy. Personal Information Collected Automatically: When you visit our websites, we may receive and store certain types of information. When you interact with our services, we receive information from your devices, for example; your IP address, browsing history, etc. We also use cookies and other technologies to collect general and statistical information about customer activities, such as the pages you view, the products you view, download errors, etc. Details of the cookies used on the website can be found in our Cookie Policy.

How do we use your personal information?

We process your personal data to provide you with a higher quality of services, to provide you with a personalized experience on our sites, to provide you with helpful customer service, and to provide you with personalized advertising and marketing. We may also use your personal information to detect, prevent, mitigate and investigate suspicious, fraudulent or illegal activity. We may use your personal information for the following: To record the address and other information necessary for communication, To be able to inform public officials in accordance with the legislation in case of a request for public safety matters, To inform our clients about our products that our customers may be interested in, with respect to the interests that customers provide us. Know the profile of our clients and use them in the analysis of the client’s environment, in various marketing and advertising activities and carry out surveys in electronic and / or physical media through organizations contracted to provide client satisfaction in this context, Offer suggestions to our clients by our contracted institutions and management partners and inform our clients about our services, Evaluate customer complaints and suggestions related to our services, Comply with our legal obligations and use our rights derived from current legislation.

With whom do we share your personal information?

The exchange of personal data of our clients with third parties takes place within the framework of their consent and, as a rule, personal data is not transferred to third parties without the consent of our clients. However, personal data is shared with courts and other public institutions due to our legal obligations. We work with external service providers, for example to prepare and deliver orders. The contracted third-party services have access to personal information to provide the services we perform and to provide quality control of the services provided, but they cannot use it for other purposes. Technical and legal precautions are taken to avoid rights violations during the transfer of data to third parties. However, MILES DE FLOR ® will not be responsible for violating the data protection policies of third parties and the risk area of ​​the third party’s responsibility. Your personal data can be shared with; MILES DE FLOR ® shareholders, direct / indirect subsidiaries, Institutions and organizations with which we have partnered to carry out our activities, Institutions from which we obtain storage services for our data in the cloud environment, contracted institutions that we They provide a service of sending commercial electronic messages to our clients Contracted banks Various national and foreign agencies, advertising companies, survey companies and other third parties, for marketing purposes, in order to provide service and customer satisfaction.

How do we store and protect your personal data?

We have the responsibility of establishing the necessary organization and taking and applying technical measures for the protection of the confidentiality and integrity of personal information, in accordance with the provisions of the applicable current legislation. We inform you that we are aware of our obligation to protect personal data; we are conducting penetration tests at regular intervals in accordance with international and national technical standards covering data confidentiality and we are always updating our data processing policies.

What are your rights?

You have certain rights in relation to your personally identifiable information. You can access and confirm that your personal data remains correct and up-to-date or choose if you want to make any changes by sending us an email to [email protected]. Where an executive will get in touch. If you want more information in relation to your rights or wish to exercise any of them, you can also contact us at [email protected]. You have the right to request that: Provide access to any personal information we have about you; Prevent the processing of your personal information for direct marketing purposes; Update any personally identifiable information that is out of date or incorrect; Delete any personal information we have about you; Restrict the way we process your personal information; Transmit your personal information to a third party service provider; or Provide you with a copy of any personal information we hold about you in a commonly used and machine-readable format. We are also obliged to notify you of any data breach without undue delay after it, especially when the breach may result in a high risk to the rights and freedoms of individuals. Children The services we provide are not directed at a child and we do not knowingly collect personal data from individuals under the age of 13 or equivalent minimum age in the applicable jurisdiction. If you become aware that a child has provided us with personal information, please contact us. Contact for privacy rights

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