Terms and Conditions

These Terms and Conditions regulate the use of the MILES DE FLOR ® website and the MILES DE FLOR ® Service.

1. Products

1.1. All the products presented on this website (with possible occasional modifications) are available in almost all areas of Mexico City and the metropolitan area unless otherwise indicated. Some product ranges are only available in certain delivery areas. 1.2. Some flower and plant products can be delivered in bud form to ensure a longer shelf life. 1.3. All products are subject to availability. In the event of supply difficulties, we reserve the right to replace the product with another of equivalent value and quality without prior notice. Rest assured that the flowers will be comparable in cost. 1.4. In the event that it is not possible for us to supply all or part of your order (the product or any other substitute product), you will be notified as soon as possible and the payment will be reimbursed in full within a maximum period of 30 days from the scheduled pick-up / delivery date. 1.5. Certain products are not available for same day delivery or other special delivery services. You will be offered more information on product availability and delivery options when placing your order.

2. Prices

2.1. The prices that appear on the MILES DE FLOR ® website are valid for a maximum of 10 days from the shipment of your order. 2.2. The prices of the items for delivery in almost the entire CDMX AND METROPOLITAN AREA include shipping charges.

3. Orders and payments

3.1. You will be given clear instructions for the ordering process and you will need to provide us with your full personal details, including a clear postal code and address, along with the recipient details and payment details. 3.2. We accept payments with Paypal, 3.3. By clicking the “Pay Now” button at the end of the ordering process, you agree to be bound by the terms and conditions contained in these Terms and Conditions and those that may be indicated elsewhere on the MILES DE FLOR ®Website. 3.4. The shipment of your order is subject to our acceptance of this offer. We will send you an email confirming the details of your order and that we have started to process it. 3.5. We cannot accept orders from customers under the age of eighteen (18).

4. Delivery and collection

4.1. General notes 4.1.1. Some products are not available for delivery in certain areas. We will notify you of these restrictions before you finish placing your order. 4.1.2. We will indicate the earliest available delivery date for the selected item at the time of ordering. 4.1.3. To avoid problems or delays in delivery, be sure to include the recipient’s full address with exact postal code and phone number (with area code if possible), as well as your daytime contact phone number or your shipping address. email so that we can notify you in the event of a delivery problem. Otherwise, we reserve the right to cancel your order without the right to a refund. 4.1.4. In case of delivery to certain places with the intervention of third parties, such as offices, hospitals, funeral homes, airports, hotels, ships and other commercial establishments, the signature of any person authorized to accept deliveries on behalf of the organization will be accepted as proof of delivery. to the selected recipient. 4.1.5. Please note that some products are not suitable for delivery to funeral homes, hospitals, airports, or ships; contact MILES DE FLOR ® Customer Service for more information. 4.1.6. Please note that the carrier will deliver the products to the address provided in good faith and we cannot accept any responsibility if the recipient is no longer at that address and the recipient refuses or does not return the item (s). 4.1.7. Keep in mind that when the carrier cannot find a person to accept the delivery or a safe place to deposit the delivery, they will leave a card at the recipient’s address for them to request a new delivery with an extra charge that they will have to pay again. . If the recipient does not contact you within 2 business days, we reserve the right to charge for forwarding to another address. If the delivery is made through a courier company that cannot find someone to accept the delivery, the shipment will be taken to its warehouse and the recipient will have to pick it up there. 4.1.8. Before placing your order, check the delivery times and prices. 4.1.9. If your order includes multiple items for delivery to the same address, they may be shipped separately. 4.1.10. We will not be responsible for the breach of our obligations if this breach is a consequence of extraordinary circumstances (such as fires, floods, earthquakes, storms, hurricanes or other natural disasters), violent invasion, hostilities from foreign enemies, (in declared or undeclared war), civil war, revolution, rebellion, insurrection, military usurpation of power, terrorist activities, nationalization, government sanction, blockade, embargo, labor disputes, strike, lockout or interruption or failure of electrical or telephone service. 4.2. Delivery by courier 4.2.1. Delivery by courier is not available for deliveries the same day or some holidays or local or regional holidays as indicated. 4.2.2. Deliveries via courier service will be made during business hours between 9:00 a.m. and 8:00 p.m.

5. Cancellation and modifications

5.1. Get in touch by direct mail addressed to [email protected] Make the notice 48 hours in advance before the requested delivery date, after the 48 hours mentioned it will not be possible to cancel your order. 5.2. We regret that it is not possible to cancel an order for personalized products if, at the time of requesting cancellation, the personalization process has already begun. 5.3. You have the right to cancel any payment at any time in the event of fraudulent use of your credit or debit card by another person who does not act on behalf of you or your agent and receive a refund of the amounts from us to the extent that those amounts are not reimbursed by the card issuer in such circumstances.

6. MILES DE FLOR customer service

. 6.1. If you are not satisfied with the MILES DE FLOR ® service, direct your claim in the first instance to: [email protected] 6.2. Our Customer Service is available from 8:00 to 17:00 GMT + 1 from Monday to Friday. 6.3. Due to the perishable nature of most products and in order to help us resolve claims quickly and to the full satisfaction of the parties, we advise you to make your claim within 1 business day from the delivery or delivery date. expected of your purchase. 6.4. Complaints Policy: In case of any complaint, please contact us and we will do our best to resolve the problem.

7. 7. Disclaimer

7.1. Although we undertake to make all reasonable efforts so that the MILES DE FLOR ® website and / or the MILES DE FLOR ® service are fully operational and error free, this is something that we cannot guarantee and therefore We do not accept any responsibility for possible defects and / or for interruption of the MILES DE FLOR ® website and / or the MILES DE FLOR ® service, and we will be released from our obligations under these terms and conditions in case of cause beyond our control reasonable that makes the provision of the MILES DE FLOR ® website and / or the MILES DE FLOR ® service impossible or impractical. 7.2. Subject to clauses 1.4 and 4.2 above, we will not be liable for possible delays or inability to perform our obligations to you, if such delay is due to any cause beyond our reasonable control. 7.3. MILES DE FLOR ® understands that it has a legal obligation to supply goods that are in accordance with the contract.

8. Generalities

8.1. We reserve the right to occasionally complete and modify the Terms and Conditions that allow you to access the MILES DE FLOR ® website and / or the MILES DE FLOR ® Service. We will report changes to the MILES DE FLOR ® website and it is your responsibility as a customer to review the Terms and Conditions each time you access the MILES DE FLOR ® service or the MILES DE FLOR ® website. The changes will take effect 24 hours after the publication of said change and all subsequent transactions between you and us will be understood on the basis of the new Terms and Conditions. 8.2. Furthermore, we reserve the right to suspend, restrict or terminate access to the Website and / or the services of MILES DE FLOR ® for any reason and at any time. 8.3. These Terms and Conditions shall be deemed to include any other notification, policy, legal exemption and other terms contained in the MILES DE FLOR ® website, it being understood that, in the event of a conflict between any other notification, policy, legal exemption and other terms, These Terms and Conditions will prevail. If any of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions will remain fully in force and effect. 8.4. We will only use data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and we will only use your personal data as indicated in our Privacy Policy.

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